If you are waiting for a refund from Easyjet, things may not be as they seem.
If you log in online and the status is “Refund Being Processed” then you need to call their Customer (Bad) Experience Centre.
Interesting that they admit they do not offer customer service, only customer experience.
I just did this and the two flights that had the status of Refund Being Processed had actually not been logged at all.
Apparently because I requested my refunds online during a period when other people were doing the same, the requests had not been submitted correctly to the Easyjet finance department. Note that cancellation online was one of the three recommended options we were given at the Airport.
Only by phoning them can you verify that it was submitted correctly, and get it submitted properly if it failed online (despite you being told that the refund was being processed).
It’s just another line under “companies are thieves”
What I would like to know is:
- Why is it that Easyjet payment systems never fail but systems dedicated to refunds collapses under use?
- Why does their website still say that the refund is being processed when it is not? Surely their IT department can make a query from the list of refunds with status “In Progress” and compare this to the list of payments “In Progress” that the finance department are dealing with?It would be easy to do if they used the people responsible for taking money.
- How much money have Easyjet made in interest on refunds that are conveniently not actually being processed?
